Widerrufsrecht
14 Days Easy Free Returns
At https://siebentaschen.com/, we want you to be completely satisfied with your purchase. If for any reason you're not happy, we offer a simple and hassle-free return process.
Return Policy Details:
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Return Period: You can return items within 14 days of receiving your order.
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Item Condition: Items must be returned in their original condition, unused, and in their original packaging to be eligible for a return.
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Free Returns within Germany: We cover the return shipping costs, so you can return items at no extra charge. If your delivery address is outside of Germany and you wish to return one or more items, you will need to ship the return at your own expense. Unfortunately, we cannot offer a return label outside of Germany, and returns are at your own risk and expense.
How to Return an Item:
- Click on Create a Return button
- Enter your order number and email address in the fields above and click "Start."
- Follow the instructions and select the items you wish to return. Once your return request is approved, you will receive a confirmation email with shipping guidelines. You will receive an email with instructions within 24 hours (please check the "Spam" box).
We reserve the right to refuse a refund in the following cases:
- The product is damaged or the original packaging (shoe box, sunglasses case, dust cover) is missing or damaged.
- Return code and/or order number are missing.
- Unauthorized return or after the return period has expired.
Are there any charges for return?
Returns within Germany.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note that returns must be sent to the following address:
SIEBENTASCHEN
Hermann-Löns-Straße 8
63456 Hanau
Germany
Returns outside of Germany.
If your delivery address is outside of Germany and you wish to return one or more items, you will need to ship the return at your own expense. Unfortunately, we cannot offer a return label outside of Germany, and returns are at your own risk and expense.
Pack the items, preferably in the original packaging. Attach the return label to the outside of the package, covering any remaining stickers. Please send the package to the following address:
SIEBENTASCHEN
Hermann-Löns-Straße 8
63456 Hanau
Germany
You can always contact us for any return question at contact@siebentaschen.com
Damages
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refund Process:
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Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the return policy requirements.
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Refund: After approval, we will process your refund. It may take up to 7 business days for the amount to appear in your original payment method, depending on your bank or payment provider.
Exchanges:
Feel free to contact us via email to discuss any issues with your product. We’ll do our best to find a suitable solution together.
Non-Returnable Items:
Some items may not be eligible for return due to hygiene or safety reasons. These items will be clearly marked as "non-returnable" in the product description.
Customer Service:
Company Name: SIEBENTASCHEN
Address: Hermann-Löns-Str. 8, 63456 Hanau, Germany
Phone: +4915147547305
Email: contact@siebentaschen.com
Opening Hours: Monday – Friday: 09:00 AM – 06:00 PM